HyvenHub | Privacy Policy

Welcome to HyvenHub! This Privacy Policy explains how HyvenHub (“we,” “our,” or “us”) collects, uses, stores, and protects your information when you access or use the HyvenHub platform, website, and related services (collectively, the “Service”). By using HyvenHub, you acknowledge and consent to the practices described in this Privacy Policy. If you do not agree with our data practices, please discontinue use of the Service.

1. Introduction

HyvenHub respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform.

2. Information We Collect

We may collect the following types of information:
Personal Information: Name, email address, phone number, login credentials.
Business Information: Business name, description, address, verification documents (e.g., NIN, CAC).
Usage Information: Search history, reviews, ratings, saved locations.
Technical Information: Device type, browser, IP address, and cookies.

3. How We Use Your Information

To provide and improve our services (search, discovery, wishlist, reviews).
To verify and approve business owners and profiles.
To communicate with you regarding your account and activities.
To enforce our Terms of Use and protect the integrity of the platform.
To comply with legal obligations.

4. Data Sharing and Disclosure

We do not sell your personal information. However, we may share your data:
With administrators for platform management and verification.
With service providers who support our operations (e.g., hosting providers).
When required by law or to respond to legal processes.
To protect against fraud, security issues, or technical problems.

5. Data Storage and Security

Your personal information is stored securely on our servers.
Passwords are encrypted and never stored in plain text.
We use SSL encryption for secure data transmission.
Access to data is restricted to authorized personnel only.

6. User Rights

You have the right to:
Access the information we hold about you.
Request correction of inaccurate information.
Request deletion of your account and data, subject to legal obligations.
Withdraw consent where data processing is based on consent.

7. Cookies Policy

HyvenHub uses cookies to improve user experience, analyze usage, and store user preferences. You can disable cookies in your browser settings, but some features may not function properly.

8. Retention of Data

We retain your personal and business data only for as long as necessary to provide services or as required by law. Business verification documents may be retained for audit and compliance purposes.

9. Third-Party Links

HyvenHub may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

10. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of HyvenHub after changes constitutes acceptance of the revised policy.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at:
The Hyven Technologies and Corporation

Email: support@hyven.com.ng

HyvenHub Privacy Policy